Dedicated contact center seats for mid-market utilities. Surge-ready for outage events. Trained on your tariffs, your systems and your regulatory obligations. 24/7/365 — always answered.
Book a discovery call Download free preview (PDF) 🔓 Get the full 13-page guide →J.D. Power 2025: residential utility satisfaction hit 499/1,000 — the lowest score ever recorded. The contact center is where trust is won or lost.
74% of business customers experienced a power outage in 2025.
Bills up 34% since 2020, averaging $189/month. 70% of utility calls are billing related.
Customer churn hits 20% annually for providers with low trust scores. Trust drops 15% following an outage longer than 4 hours.
Performance-based regulation in Michigan, Illinois and New York ties utility revenues to service quality metrics.
Our dedicated seat model means your agents only ever work on your account. They know your tariffs, your systems, your escalation paths — and they're ready when volume spikes.
31 integrated sites with automatic call re-routing. When a weather event hits and volume spikes 400%, your contact center scales with it.
Proactive outbound outage updates across voice, SMS, email and live chat.
Agents trained on your tariff structures, rate changes and billing systems.
Every call documented. Compliance guardrails built into agent workflows.
Always answered. Dedicated agents who know your escalation paths and emergency protocols.
English, Spanish and French as standard. Real-time interpreter access for 250+ languages.
Michigan, Illinois, New York and a growing number of states have implemented performance-based regulation that directly links utility revenues to measurable service quality outcomes — including contact center response times, complaint rates and outage communication performance.
A dedicated contact center that documents every interaction, handles surge events without collapse and proactively communicates during outages isn't just better for customers. It's a regulatory risk management tool.
Performance-based regulation audits typically examine the following contact center indicators:
No pressure. No obligation. A 30-minute conversation about what a surge-ready, compliant contact center looks like for an organization your size.
Book a discovery callDigital Twin Models · Predictive Outage Orchestration · Compassionate Collections · Decarbonization as a Service
HIPAA Compliant
SOC 2 Type II
17× Award of Excellence
