Dedicated seats for mid-market healthcare. HIPAA and HITECH compliant. Trained on your EMR, your protocols, your standards. Always on — including after hours.
Book a discovery call Download free preview (PDF) 🔓 Get the full 13-page guide →Every one of these problems has the contact center at its root. Every one of them is solvable with the right dedicated team.
OCR audits are active. Only a minority of orgs feel confident they'd pass. Shared pool agents create compliance gaps that are almost impossible to control. Every call must be documented.
$150B lost annually. Average cost per missed appointment: $200+. A patient who misses once is 70% more likely to leave permanently. The phone is where it starts — and ends.
77% of leaders say shortages are delaying patient care. Your internal team shouldn't be answering phones. A dedicated outsourced team removes the recruitment burden entirely.
Payer auditors conduct secret shopper calls after hours. If they reach voicemail, you fail. Every unanswered after-hours call is a patient who visits an ER — or finds a new provider.
Our dedicated seat model means your agents only ever work on your account. Not a shared pool. Not a generic team. Yours.
Every agent signs a confidentiality agreement. Every call is recorded, time-stamped and documented. Full BAA provided. All 31 sites compliant. Audit-ready by design.
After-hours, weekends, public holidays. Live agents — never voicemail. Trained on your escalation paths and on-call protocols. Payer audit secret shopper ready.
Agents have full patient context the moment a call connects. Seamless integration with your scheduling, billing and records systems from day one.
Appointment reminders, confirmations and rescheduling handled at volume across voice, text, email and live chat — in the patient's preferred language.
English, Spanish and French as standard. Real-time interpreter access for 250+ languages. ASL video chat and TTY/IP Relay for hearing-impaired patients.
31 integrated sites with automatic call re-routing. When a site goes down, calls reroute instantly. No single point of failure. Your patients always get through.
Enter your practice numbers and see the revenue impact of reducing your no-show rate with a dedicated contact center team.
Based on an average 30% reduction in no-show rate achieved by practices using dedicated proactive outreach. Actual results vary. Book a call to discuss your specific numbers.
OCR's 2024–25 HIPAA audit cycle is active. The 2025 HIPAA Journal Survey found that only a minority of organizations feel confident they could pass. In 2025, regulators want proof — not policies.
No pressure. No obligation. A 30-minute conversation about what best practice looks like for an organization your size.
Book a discovery callLongitudinal Patient Record Integration · Gen AI Clinical Co-Pilot · SDOH Integration · Zero-Trust Security
HIPAA Compliant
SOC 2 Type II
17× Award of Excellence
