AnswerNet BPO is the dedicated contact center division of AnswerNet — one of North America's most experienced and awarded BPO providers. We exist to serve industries where getting it wrong isn't an option.
AnswerNet was founded in 1998 with a single belief: that contact center services should be built around the specific needs of the industries they serve — not the other way around.
For over two decades, we have served healthcare providers, utilities, legal firms, financial institutions, and more. We've seen what happens when a patient can't reach their provider after hours. We've seen what happens when an outage event overwhelms a contact center that wasn't built for surge.
AnswerNet BPO is built specifically for mid-market organizations in healthcare and utilities who need more than a generic outsourced team. They need dedicated seats, trained agents, and a partner who genuinely understands their operating environment.
AnswerNet founded. Built for regulated industries from day one with a dedicated seat model and sector-specific training.
Expanded to 10 integrated sites. Disaster backup and call re-routing became core infrastructure.
First ATSI Award of Excellence — the beginning of a 17-year consecutive winning streak.
HIPAA and HITECH compliance built into every site and agent training program. Healthcare became a core vertical.
31 integrated sites operational. Utilities BPO division launched in response to demand from regulated energy providers.
AnswerNet BPO dedicated division formalized — exclusive focus on mid-market healthcare, utilities and telco. Sector-specific training, compliance infrastructure and dedicated seats as the standard across all 31 sites.
Your agents work exclusively on your account. They know your practice, your tariffs, your escalation paths. No context-switching. No compliance gray zones.
We don't learn your industry on the job. Our healthcare and utilities teams bring deep sector knowledge from day one — HIPAA, payer audits, billing complexity, outage protocols.
Not one contact center. 31 integrated sites with automatic call re-routing. When one site is at capacity, calls route seamlessly. Your customers always get through.
HIPAA, HITECH, Joint Commission — these aren't add-ons. They're built into how we operate at every site, with every agent, on every call.
Our proven onboarding approach gets dedicated teams live in days, not months. Operational from the start.
The ATSI Award of Excellence 17 times in a row. 1,000+ healthcare practices nationwide. A track record that speaks for itself.
The ATSI Award of Excellence recognizes contact centers that consistently deliver outstanding customer service quality.
Consecutive years. Awarded to organizations that maintain the highest standards of service quality, agent performance, and operational excellence.
AnswerNet BPO has been serving regulated industries since 1998. When you book a discovery call, you speak with someone who has spent years in your sector — not a generalist who learned it last quarter.
HIPAA · No-show reduction · After-hours
Our healthcare team has processed over one million patient calls. They understand HIPAA compliance, EMR workflows, OCR audit requirements and what it takes to move a no-show rate.
Surge · Billing · Regulatory compliance
Our utilities and telco team has managed major outage surge events and regulatory audits. They know tariff structures, performance-based regulation and what a 380% call spike looks like at 2am.
Onboarding · Training · Reporting
From go-live to quarterly reviews, your client success lead owns the relationship. Same point of contact throughout. No account manager rotations, no handoffs to junior staff after the sale.
Want to speak with the team directly?
Book a 30-minute discovery call — you'll speak with someone from the relevant sector practice, not a generalist.
Book a discovery call or call 866-409-9026A 30-minute discovery call. No pressure. Just an honest conversation about what dedicated seats look like for your organization.
Book a discovery call
HIPAA Compliant
SOC 2 Type II
17× Award of Excellence